Frequently Asked Questions (FAQ)

Here you will be able to find answers to commonly asked questions. Not able to find your question answered here? Feel free to contact us with any other questions you may have!

Do I need a alarm permit from the city?

Most cities in Texas do require an alarm permit in order to operate your alarm system. Unfortunately without an alarm permit number the police will not be dispatched to your address. The best way to find out is to contact your city’s police department.

How can I get a certificate for my homeowners Insurance?

Many homeowners insurance companies offer a discount on your insurance premiums when you have a properly monitored alarm system. Simply contact us with your insurance agents name, email and your account number and we will be happy to send them an alarm certificate for your monitored system.

What happens during a power outage?

Your security system has a back up battery that will allow the system to continue work. In the event the battery drains prior to power being restored, the battery should automatically recharge. These batteries need to be replaced every three years; contact us to setup a service call to check or replace your aging backup battery.